SynAgent Privacy Policy
This Privacy Policy explains how SynAgent, operated by Your Media Inc., collects, uses, stores, and protects information when you use synagent.com and related services.
Covers
Who We Are
Covers
Information We Collect
Covers
How We Use Information
Who We Are
SynAgent is a digital employee platform owned and operated by Your Media Inc.
SynAgent provides businesses with AI powered voice employees that can answer calls, place calls, qualify leads, book appointments, and update business systems.
Information We Collect
We collect information to operate the platform and provide our services.
- Account information such as name, email address, business name, phone number, billing information, and login credentials.
- Usage information such as voice call recordings, call transcripts, interaction data, usage metrics, feature usage data, and technical logs.
- Device and technical information such as IP address, browser type, operating system, device information, and session activity.
- Customer interaction data shared during calls, including names, phone numbers, appointment details, business inquiries, and customer messages.
How We Use Information
- Provide and operate the SynAgent platform.
- Create and manage digital employees.
- Process and route phone calls.
- Generate call transcripts and analytics.
- Improve platform performance.
- Provide customer support.
- Communicate service updates.
- Process payments and subscriptions.
- Maintain security and prevent abuse.
Voice and Conversation Processing
SynAgent may process voice calls using AI technologies. Calls may be recorded and transcribed for improving digital employee responses, providing analytics and reporting, training and improving AI systems, and allowing businesses to review call activity.
Businesses using SynAgent are responsible for notifying their callers when call recording or AI interaction is required under applicable laws.
Third Party Services
SynAgent may use trusted service providers to operate the platform including services for voice processing, payment processing, cloud infrastructure, analytics, and security monitoring.
These providers may process information only to deliver services required to operate SynAgent. Examples may include cloud hosting providers, payment processors, and AI infrastructure services.
Data Security
Your Media Inc uses reasonable technical and organizational measures to protect information including encrypted data transmission, access control systems, secure infrastructure, and monitoring for unauthorized activity.
No system can guarantee absolute security, but we work continuously to protect the integrity of the platform.
Data Retention
We retain information only for as long as necessary to operate the platform and meet legal obligations.
Call recordings, transcripts, and account information may be stored while an account remains active or as required for service improvement and compliance.
Users may request deletion of their account data by contacting us.
User Rights
Depending on your location, you may have the right to take the following actions regarding your personal data.
- Access your personal data.
- Request corrections.
- Request deletion of data.
- Request restriction of processing.
Changes and Contact
We may update this Privacy Policy from time to time. Updates will be posted on synagent.com with the updated effective date.
Continued use of the platform indicates acceptance of the updated policy. For privacy related questions, contact Your Media Inc at info@yourmedia.io.