Product Evolution
Track how SynAgent keeps getting smarter — so your business works less and converts more.
February 2026
AI Follow-up Notes
Generate internal follow-up notes from call context, including transcript, summary, and call metadata.
Best for: Teams that review calls and need clean next steps.
Action-ready notes that capture what happened and what to do next.
Reduce manual note-taking and ensure consistent follow-up quality.
Conversation Follow-up Cards
Add follow-up dates and messages directly from conversation details, then save them to the lead.
Removes: Context switching between calls and CRM updates.
Faster follow-ups with a clear paper trail tied to each call.
Keeps pipeline momentum without losing context after the call ends.
December 2025
Lead Pipeline Kanban
Introduced a visual Kanban board for managing follow-ups by stage and urgency.
Best for: Teams tracking dozens of active follow-ups.
A clean pipeline view that makes the next call obvious.
Organize lead movement without digging through long tables.
Personalized Call Variables
Your AI agents now speak with real context — using lead-specific details like name, service interest, and timing.
Best for: High-ticket sales teams requiring deep rapport.
Creates natural, high-conversion conversations that build instant rapport.
Eliminates 'robotic' friction so leads stay on the line and engage with your offer.
Google Sheets Data Logic
Launched full support for exporting lead and interaction data directly to Google Sheets with custom formatting.
Removes: Manual copy-paste and CSV export overhead.
Seamless integration for custom reporting and team collaboration.
Lets operators spot conversion drops and follow up the same day.
Smarter Lead Validation
Implemented automatic phone number normalization and enhanced contact editing workflows.
Best for: High-volume outbound campaigns with mixed data sources.
A 100% accurate, up-to-date database with zero manual data entry.
Stop losing leads to 'invalid number' errors before the agent even rings.
Advanced Google Calendar Sync
Real-time synchronization and secure booking management via Google Calendar.
Removes: Double-bookings and manual calendar checking.
Frictionless, real-time booking on your existing preferred platform.
Finalize deals instantly by booking the next step during the AI conversation.
Shared Partner Support Plans
Introduced task management and collaboration features for shared partner support plans.
Best for: Agencies managing AI workforce for multiple clients.
Smoother coordination between AI agents and human partner teams.
Ensures no partner request falls through the cracks during automated handoffs.
November 2025
Multi-Step Voice Workflows
Enabled the ability to create complex, multi-step call and follow-up interaction flows.
Unlocks: Dynamic logic like 'If response is X, then trigger action Y'.
Your agent follows your specific business logic perfectly every time.
Automate complex qualifying sequences that previously required senior sales staff.
Comprehensive Meetings Management
Launched a complete scheduling system with real-time availability and auto-sync.
Unlocks: Full end-to-end sales automation without human intervention.
Accelerate your sales cycle by moving from lead to booked appointment instantly.
Capture peak interest by getting the meeting on the books before they hang up.
Recording & Transcript Downloads
Secure, one-click recording and transcript downloads for every interaction.
Best for: Compliance-heavy industries and QM teams.
Complete visibility into how your digital employees are representing your brand.
Spot script weaknesses and identify successful talk tracks in minutes.
October 2025
Strategic Automation Webhooks
Expanded infrastructure for secure billing, workflow triggers, and third-party integrations.
Unlocks: Instant automation across Zapier, Make, and custom stacks.
Connect SynAgent to your entire software stack for fully automated operations.
Make your voice agents the triggers for your entire backend fulfillment.
Intelligent Timezone Validation
Enhanced booking system with intelligent cross-timezone validation and scheduling.
Removes: Missed meetings due to UTC/Local timezone confusion.
Professional scheduling that honors every customer's local time perfectly.
Scale global campaigns without worrying about local time errors.
Rebuilt Interaction Engine
Rebuilt the interactions system into a more powerful and flexible Workflow engine.
Removes: Latency and 'lagging' during high-concurrency call volume.
Faster response times and higher reliability for complex automated tasks.
Infrastructure that handles thousands of concurrent calls without sweating.
Mobile-First Workspace UI
Major interface update focused on fluid navigation and a premium mobile experience.
Best for: Busy founders managing operations on the go.
Manage your AI workforce from anywhere with the same power as a desktop.
Review transcripts and adjust agent settings while you're away from your desk.
Stripe Billing Infrastructure
Integrated secure Stripe processing for seamless billing and subscription management.
Unlocks: Flexible scaling from test drives to enterprise volume.
Professional, transparent invoice and subscription control for your account.
Self-serve scaling so you don't have to wait on support to increase limits.
September 2025
Cal.com Scheduling Integration
Full integration with Cal.com for professional appointment booking and link generation.
Removes: The need for custom booking portals.
Leverage industry-standard scheduling tools directly within your AI calls.
Directly book into your existing Cal.com workflows with zero extra configuration.
Manual CRM Provisioning
Added dedicated tools to manually add leads to your CRM directly from the voice platform.
Removes: Multi-tab jumping for quick data entry.
Bridge the gap between automated scaling and manual lead nurturing.
Capture high-intent contacts instantly during the live call review.
Custom Agent Introductions
The ability to define a custom first sentence for every voice agent to match your brand voice.
Best for: Brands with highly specific persona or script requirements.
Instantly recognizable brand consistency from the very first second of a call.
Establish authority and prevent the 'is this a robot?' doubt in the first 2 seconds.
High-Resolution Calls Chart
Added a new dashboard component showing daily inbound and outbound call volume.
Removes: Guesswork around daily agent activity and reach.
Visual insights into your reach and agent activity at a glance.
Quantify your ROI and monitor reach velocity every morning on the dashboard.
Particle Pulse Voice Panel
Enhanced the voice panel with interactive particle effects and real-time visualization.
Best for: Showcasing your tech stack to clients or investors.
A premium, 'living' interface that makes automated calls feel modern and high-end.
Upgrade the perceived quality of your AI workforce with premium visual signals.
Real-time Workspace Sync
Implemented real-time agent page updates using secure WebSocket synchronization.
Removes: Static data and constant page refreshing.
See call statuses and agent activity updates without refreshing the page.
Follow live call events as they happen for instant team feedback.
Sticky CRM Table UX
Improved the leads table with sticky columns, hover blending, and advanced sorting.
Removes: Navigational friction when managing thousands of leads.
Fluid navigation of thousands of leads without losing your place or context.
Maintain speed when navigating deep lists of prospect data.
Activity Notes & Timestamps
Launched the activities subcollection for adding granular notes and audit logs to leads.
Unlocks: Full audit trail for every prospect interaction.
A complete historical record for every prospect in your pipeline.
Stop repeating yourself and pick up exactly where the AI left off.
Coming Next
Shipping new improvements weekly. Stay tuned for the next evolution.